Terms and Conditions of Use

Sureanchor Microfinance Bank Terms and Conditions of Use

Effective Date: 1st March, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the website (www.sureanchormfb.com) or the Sureanchor Microfinance Bank mobile app (together referred to as the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

1. Acceptance of Terms

By using this Platform, you acknowledge that you have read, understood, and agreed to comply with these Terms, as well as our Privacy Policy. These Terms form a legally binding agreement between you and Sureanchor Microfinance Bank.

2. Eligibility

Use of the Platform is only permitted for individuals who are at least 18 years old or the age of majority in your jurisdiction. By using the Platform, you represent and warrant that you meet the eligibility requirements.

3. User Responsibilities

You agree: • To use the Platform only for lawful purposes
• To provide accurate, current, and complete information when registering or performing transactions
• To maintain the confidentiality of your login credentials
• To immediately notify Sureanchor Microfinance Bank of any unauthorized use or suspected security breach

4. Account Security

You are solely responsible for maintaining the security of your account. Sureanchor Microfinance Bank will not be held liable for any loss or damage arising from unauthorized access to your account.

5. Services Provided

The Platform allows users to: • Access banking services such as account management, transfers, and loan applications
• Receive updates, alerts, and statements
• Communicate with customer support
• Perform financial transactions subject to verification and compliance

6. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your information.

7. Intellectual Property

All content on the Platform, including logos, designs, graphics, and software, is the property of Sureanchor Microfinance Bank and is protected by applicable copyright, trademark, and intellectual property laws.

8. Prohibited Conduct

You may not use the Platform to: • Engage in fraudulent, illegal, or unauthorized activities
• Interfere with the security or functionality of the Platform
• Post or distribute harmful or offensive content
• Violate any applicable laws or regulations

9. Third-Party Links

Our Platform may contain links to third-party websites. Sureanchor Microfinance Bank is not responsible for the content, terms, or privacy practices of those sites.

10. Limitation of Liability

• To the extent permitted by law, Sureanchor Microfinance Bank shall not be liable for:
• Any direct, indirect, incidental, or consequential damages
• Loss of data or unauthorized access
• Interruption or delay in the use of the Platform

11. Termination

Sureanchor Microfinance Bank reserves the right to suspend or terminate your access to the Platform at any time, without notice, for conduct that violates these Terms or is otherwise harmful.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

14. Contact Information

For questions or concerns about these Terms or the Platform, please contact:

Sureanchor Microfinance Bank

No 50 Chief S.N. Okeke Road by Cathedral Church, Amichi. Nnewi South LGA, Anambra State.
📞 +2348111186004
📧 support@sureanchormfb.com
🌐 www.sureanchormfb.com